Hyatt/CTSS COVID Protocols Update: April 11th, 2021

  • What protocols are being followed by the Hyatt for safety and cleaning?

Hyatt Regency Schaumburg follows all safety and cleaning guidelines set forth by the CDC, and is also GBAC certified. This link details their standards:

  • What about ventilation and air circulation in sleeping and meeting rooms?

The Hyatt representative has assured us they remain vigilant ensuring all ventilation is operating properly and cleaned on a regular basis. 

  • What is the Hyatt’s cancellation policy for room reservations?

The Hyatt is allowing cancellations and modifications to reservations with no charges.  As the state reopens and they return to normal operation, they will move back to the 48 hour cancellation policy. We ask that participants follow CTSS, Inc. instructions to book into the 4th and 5th floor and to receive the special Chicago Toy Soldier Show room rate.

  • What meal service protocols are in place at the Hyatt?

Their restaurant and in-room dining remain closed at this time.  Both are expected to be open by September. Currently, they are serving all food and beverage as grab-and-go through the Market place. 

  • Will there be social distancing at the Sunday Show and during Room Display/Trading? 

Hyatt Regency Schaumburg will be working with CTSS, Inc. to ensure everyone feels comfortable with the settings. The hotel will continue to provide CTSS, Inc. with the most up-to-date information on Hyatt’s response to health protocols. Illinois is opening up, but it will be important to make certain that we are in compliance with federal, state, and local mandates. 

  • What is the hotel’s policy on face coverings?

The Hyatt (IL mandate) still requires all guests to wear a face covering while in public and meeting space.  They expect this will remain through September. 

  • Are things opening up in Illinois?

Illinois is currently in its Phase 4 of reopening, with a gathering capacity of 50 persons. Once 70% of all people 65+ are vaccinated, the state of Illinois will begin implementing their “Bridge to Phase 5“, which allows for larger, but still capacity-controlled events. As of April 12th vaccinations will open up for all Illinois citizens. 

The most recent COVID press release from March 18, 2021: